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Key features

    • 24 hours of self-paced learning
    • 5 industry case studies and 7 real-world examples
    • 50 end of chapter quizzes & 4 simulation exams
    • 19 PDUs self paced learning 
  • Exam voucher included

About The Course

Today’s Information Technology departments need qualified experts who can deliver effective IT services, and ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for aspiring IT professionals. This training shows you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and the best practices for IT service management improvement in order to reduce costs and increase productivity.

ITIL Foundation training is the first step on the ITIL certification path and is designed to ensure you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Not only will this training bolster your skillset, ITIL certified professionals earn 40% more than their non-certified peers. The training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management, including ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

Course Adviser

Manuel W. Lloyd: Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

Course Outline



Lesson 1 - Introduction to Service Management

Lesson 2 - Introduction to Service Strategy

Lesson 3 - Introduction to Service Design

Lesson 4 - Introduction to Service Transition

Lesson 5 - Introduction to Service Operations

Lesson 6 - Introduction to Continual Service Improvement

Lesson 7 - Assessment

Final Words

Tips and Tricks