ITIL® – Online

 

ITIL certifications are recognized internationally across industries and regardless of the size of the organization. The extensive online course provides delegates with comprehensive training to prepare them for the ITIL examination (based on “The ITIL Foundation Certificate  in IT Service Management Syllabus,” latest edition).

It will enable you to:

  • Understand all the elements of the ITIL syllabus
  • Understand the specific examination language
  • Learn strategies and techniques for mastering the examination

You will learn how to:

  • Explain the context of IT Service Management
  • Plan improvements
  • Execute improvement plans and strategy
  • Demonstrate the use of various ITIL techniques and processes
  • Define a new service and its use throughout the Service Lifecycle
  • Design services’ management processes, matrices and organizational governance

Prerequisites

Although no prior IT experience is required to apply for the certification exam, it is recommended that delegates have some experience working in an ITSM environment or service desk and have a basic understanding of ITSM issues. Even an aspirant ITSM professional can take this course.

Delegates will be provided access to this online self-study material within 48 hours of making the payment. Student success in this intensive online course will be enhanced by paying close attention to the study materials and the chapter tests.

Course Inclusions

  • Study guides including PDF files, Video tutorials
  • Podcasts: Download it and listen to it at your convenience.
  • Interactive Case Study
  • Interactive Glossary and crosswords
  • Phone App
  • 6 Chapter Tests and Evaluation Tests
  • Sample Papers
  • 18 Project Management Institute (PMI)® Professional Development Units (PDU)

Course Outline

Introduction

1.Introduction/Housekeeping

2.Introduction to key ITIL concepts

3.IT as a Service

4.Introduction to processes and process management

5.The Service Lifecycle approach

Service Design

1.Purpose, goal, objectives and scope

2.Service Design processes

3.The 4 P’s

4.Service Design aspects

5.Service Catalogue Management

6.Service Level Management

7.Capacity Management

8.Availability Management

9.IT Service Continuity Management

10.Service Portfolio

11.Information Security Management Supplier management

Service Transition

1.Purpose, goal, objectives and scope

2.Service Transition value to the business

3.Technology and architecture in Service Transition

4.Service Transition Processes

5.Change Management

6.Service Asset and Configuration Management

7.Release and Deployment Management

8.Knowledge Management

Service Strategy

1.Purpose, goal, objectives and scope

2.Value Creation through Services

3.Assets – Resources and Capabilities

4.Service Strategy – Main activities

5.Service Strategy processes

6.Service Portfolio Management

7.Demand Management

8.Financial Management

Service Operations

1.Purpose, goal, objectives and scope

2.Service Operation definitions

3.The Service Desk

4.Technical Management

5.Application Management

6.IT Operations Management

7.Service Operations processes

8.Event Management

9.Request Fulfilment

10.Problem Management

11.Access Management

Continual Service Improvement

1.Purpose, goal, objectives and scope

2.Models and Processes

3.The Deming Cycle

4.Measurement and metrics

5.The Seven-Step Improvement Process

6.Continual Service Improvement activities

7.Risk Management

8.Continual Service Improvement interfaces

9.Interface with Service Level Management

Case Studies and Practice Test

It will enable you to:

  • Understand all the elements of the ITIL syllabus
  • Understand the specific examination language
  • Learn strategies and techniques for mastering the examination

You will learn how to:

  • Explain the context of IT Service Management
  • Plan improvements
  • Execute improvement plans and strategy
  • Demonstrate the use of various ITIL techniques and processes
  • Define a new service and its use throughout the Service Lifecycle
  • Design services’ management processes, matrices and organizational governance

The target groups of the ITIL® Foundation Certificate are:

  • Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
  • IT professionals that are working within an organisation that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement program.

 

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Course Name   ITIL Foundation (Online Course) ITIL Intermediate OSA (Online Course) ITIL Intermediate CSI (Online Course) ITIL Intermediate Service Transition (Online Course) ITIL Intermediate SO (Online Course)
Access Duration 180 days 180 days 180 days 180 days 180 days
Price $309.95 $665.00 $665.00 $665.00 $665.00
High Quality Videos          
2 Official Practice Question Papers, with answers          
Online Study Material Study Guides, Chapter tests, Pod casts, Terms and Concepts Terms and Concepts, Flash Cards Study Guides Terms and Concepts, Flash Cards Study Guides
Chapter Tests          
Crossword          
Interactive Case Study          
Interactive Glossary          
No. of Project Management Institute (PMI)® Professional Development Units (PDU) 18 27 27 27 27