ITILv3® Foundation and Practitioner – Classroom Course

ITILv3® Foundation and Practitioner – Classroom Course

ITILv3® Foundation and Practitioner – Classroom Course

ITIL certifications are recognized internationally across industries and companies, regardless of the size of the organization. The two-day intensive course provides delegates with comprehensive training to prepare them for the ITIL examination (based on “The ITIL Foundation Certificate in IT Service Management Syllabus,” latest edition).

It will enable delegates to:

  • Understand all the elements of the ITIL syllabus
  • Understand the specific examination language
  • Learn strategies and techniques for mastering the examination

Students will learn how to:

  • Explain the context of IT Service Management
  • Plan improvements
  • Execute improvement plans and strategy
  • Demonstrate the use of various ITIL techniques and processes
  • Define a new service and its use throughout the Service Lifecycle
  • Design services management processes, matrices and organizational governance
  • Understand the value of communication, documentation and automation
  • Understand the examination guidelines
  • Course Inclusions
    • Study guides including PDF files, Video tutorials
    • Podcasts: Download it and listen to it at your convenience.
    • Interactive Case Study
    • Interactive Glossary and crosswords
    • Phone App
    • 6 Chapter Tests and Evaluation Tests
    • Sample Papers
    • For individual Foundation or Practitioner 15 PMI PDUs
    • For both Foundation and Practitioner 30 PMI PDUs

    Course Outline

    Introduction

    1.Introduction/Housekeeping

    2.Introduction to key ITIL concepts

    3.IT as a Service

    4.Introduction to processes and process management

    5.The Service Lifecycle approach

    Service Design

    1.Purpose, goal, objectives and scope

    2.Service Design processes

    3.The 4 P’s

    4.Service Design aspects

    5.Service Catalogue Management

    6.Service Level Management

    7.Capacity Management

    8.Availability Management

    9.IT Service Continuity Management

    10.Service Portfolio

    11.Information Security Management Supplier management

    Service Transition

    1.Purpose, goal, objectives and scope

    2.Service Transition value to the business

    3.Technology and architecture in Service Transition

    4.Service Transition Processes

    5.Change Management

    6.Service Asset and Configuration Management

    7.Release and Deployment Management

    8.Knowledge Management

    Service Strategy

    1.Purpose, goal, objectives and scope

    2.Value Creation through Services

    3.Assets – Resources and Capabilities

    4.Service Strategy – Main activities

    5.Service Strategy processes

    6.Service Portfolio Management

    7.Demand Management

    8.Financial Management

    Service Operations

    1.Purpose, goal, objectives and scope

    2.Service Operation definitions

    3.The Service Desk

    4.Technical Management

    5.Application Management

    6.IT Operations Management

    7.Service Operations processes

    8.Event Management

    9.Request Fulfilment

    10.Problem Management

    11.Access Management

    Continual Service Improvement

    1.Purpose, goal, objectives and scope

    2.Models and Processes

    3.The Deming Cycle

    4.Measurement and metrics

    5.The Seven-Step Improvement Process

    6.Continual Service Improvement activities

    7.Risk Management

    8.Continual Service Improvement interfaces

    9.Interface with Service Level Management

It will enable you to:

  • Understand all the elements of the ITIL syllabus
  • Understand the specific examination language
  • Learn strategies and techniques for mastering the examination

You will learn how to:

  • Explain the context of IT Service Management
  • Plan improvements
  • Execute improvement plans and strategy
  • Demonstrate the use of various ITIL techniques and processes
  • Define a new service and its use throughout the Service Lifecycle
  • Design services’ management processes, matrices and organizational governance

The target groups of the ITIL® Foundation Certificate are:

  • Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
  • IT professionals that are working within an organisation that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement program.

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Course Name Date Month City Country Fees (excl. GST)
ITIL Foundation 23,24 May (2 days) May 2017 Sydney Australia AU$1099
ITIL Pactitioner 25,26 May (2 days) May 2017 Sydney Australia AU$1299
ITIL Foundation & Practitioner 23 -26 May (4 days) May 2017 Sydney Australia AU$1999
ITIL Foundation 29,30 May (2 days) May 2017 Melbourne Australia AU$1099
ITIL Pactitioner 31 May & 1 June  (2 days) May/June 2017 Melbourne Australia AU$1299
ITIL Foundation & Practitioner 29 May - 1 June (4 days) May/June 2017 Melbourne Australia AU$1999